TERMS & CONDITIONS
PilotShirts.com will always try to provide you with the best service on quality pilot shirts and accessories. We work very hard to insure that all of our products will perform well, are competitively priced, offer very good value, and are accurately represented in our pictures and detailed descriptions.
Most in-stock orders (over 90%) are processed and shipped on the first business day upon receipt. We stock and ship from our own warehouse; no third party/drop-shipping hassles like other suppliers. Depending on your distance from our warehouse in Olathe, KS, you can expect delivery of in-stock items to your door in 1 to 8 business days.
We generally have up to 5000 pilot shirts available in our warehouse to immediately fulfill your order. However, manufacturer's delays sometimes cause an out-of stock condition and a delay in shipment. Whenever possible, we display an availability date or information for those items that we know will be out-of-stock for more than a few days. In the event of a backorder, we will provide e-mail notification along with an estimated shipment date, and we update our product information page when estimates change. In the case of a partial backorder, we will reserve the in-stock items and hold the order until we are able to ship complete, unless the backorder wait exceeds 3 weeks. Your credit card is never charged until merchandise is ready to ship. You may substitute an alternate item or cancel a backorder at any time.
Order & Shipment Confirmation
- At the end of the the online checkout, you should print the Order Confirmation & Receipt and save it for your records. Note that a new order/invoice number will be applied when the order transfers from our web server to our computer system; we can access your order using either number.
- You will receive an automated order confirmation e-mail shortly after you place your web order. If you notice an error after ordering, please notify us immediately via e-mail. If the order has not yet been shipped, we will edit your order and confirm the change and status via e-mail. All orders are reviewed and processed on the first BUSINESS day upon receipt. Most orders are packed and shipped immediately.
- If there will be any delay in shipping your order, we will immediately notify you via e-mail and include an estimated ship date.
- When your order has been shipped, we will send a shipment confirmation e-mail at the end of the business day. This e-mail will include a US MAIL Delivery Confirmation number.
- A paid invoice is included with each shipment.
- Please note that the credit card is pre-authorized when an order is submitted, but the card is never charged until an order is ready for shipment. (more details)
30 Day Return Policy
Please EXAMINE and TRY ON YOUR NEW SHIRTS right away, BEFORE LAUNDERING, even if you have purchased the same item previously. You may return for exchange or refund, WITHIN 30 DAYS of delivery, any shirt or other item that is in NEW, CLEAN, UNLAUNDERED condition (no soiled collars, smudges, stains, ink marks, pet hair, cigarette or cologne odors, etc.). It is the customer's responsibility to determine if the design, appearance, fabric and fit of a product are acceptable BEFORE laundering or use, and you have up to 30 days in which to make that decision. NO returns accepted after 30 days, or on any item that has been laundered, worn, is soiled, or otherwise is not in brand new condition. Shipping charges are not refundable.
Returns & Exchanges
No return authorization is needed. A Return/Exchange Form is included with each shipment, or you can use our printable Returns/Exchange Form.
Simply fill out the form and include it with the clean, unused, unlaundered return items, using the shipping method most convenient to you. Each item should be folded neatly and placed in it's original plastic bag for protection during return shipping. Returns and exchanges are processed promptly and a confirmation notice will be e-mailed to you. You can speed the exchange process a bit by re-ordering your replacement items online in a new order, then simply return the unwanted items for a refund. The customer is responsible for all shipping costs associated with returns and exchanges. Please note: A restocking fee may be charged if returns require substantial refolding/repackaging.
6 Month Warranty
We offer a 6 month warranty on all of the products we sell. Please simply send us an e-mail
describing any problem you experience with an item. Depending on the problem, we will make provisions for the return and examination of the merchandise. Any shirt or other item that we determine to be defective within 6 months of purchase will be repaired, replaced, or refunded, at our option. This warranty does not cover against normal wear or poor appearance due to improper laundering or care.
We offer quality products and service at the lowest prices possible every day, to every pilot of every airline. Our prices are well below retail or "list" and our profit margin is painfully low. Whether buying 1 shirt or 100, you always receive our best price. We simply can't afford to sell for less and stay in business; thus, no additional "airline" or "quantity" discounts are offered.
Except for Santa Claus, there is no such thing as "free shipping"... no one at the Postal Service works for free, nor do they ship our packages for free. We itemize the shipping charge apart from the merchandise price as a more accurate and honest approach, rather than hiding the cost by adding several dollars to the price of each shirt. Our shipping charge reflects the actual cost to transport our goods to your door, including carrier cost, fuel surcharge, insurance and packaging, and does not include any profit. Generally, the shipping cost per item decreases as the order quantity increases, so you save on shipping costs with larger orders. Detailed Shipping Information here.
Tax law requires that we collect applicable state, county and local sales tax on any order that is shipped to a Kansas or Washington state addresses, regardless of the billing address. The tax rate is based on the county or locality to which the package is being shipped.